Klanteservice

Dyn Praat Mar Frysk spul hielendal fergees!

Levertiden

De bestellingen wurde yn prinsipe binnen 2 wike levere. De levertiid yn it bûtenlân is ôfhinklik fan it lân fan bestimming. De levertiid dy’t troch ús opjûn is, is in yndikaasje. PraatmarFrysk is net ferantwurdlik foar eventuele fertragings by de besoarging troch TNT post of oare besoargers.

Ruilje/weromstjoere

Mocht der wat mis wêze mei jo bestelling, dan kinne jo dat melde op: praatmarfrysk@gmail.com. Wy soargje derfoar dat jo sa gau mooglik antwurd krije en dat it probleem oplost wurdt. Jo kinne jo bestelling oant 7 dagen nei ûntfangst weromstjoere. De ferstjoerskosten binne foar jo eigen rekken. Fansels moatte de retoeren net skeind wêze en yn it gefal fan cd’s of dvd’s moat it segel net ferbrutsen wêze.

Algemiene betingsten

Levering bart ûnder tapassing fan de leveringsbetingsten fan it Reglemint foar it Hannelsferkear foar boeken yn Nederlân, deponearre by de griffy fan de arrondissemintsrjochtbank te Amsterdam op 5 july 1978, aktenûmer 148/1978.

Oare lytse letterkes

Introduction

This is the Privacy Policy (the ‘Policy’) of apps developed by de Afûk.

This Policy describes the ways in which de Afûk and the companies we work with collect and use information about you when you use one of de Afûk developed applications (each an ‘App’ and together the ‘Apps’), accessed via mobile platforms (for example, Apple’s ‘App Store’, Google Play, Blackberry World, Amazon AppStore for Android).

If you have any queries about this Policy, please contact de Afûk using our contact details below.

Who this Policy applies to

By downloading and/or accessing any of the Apps you agree to be bound by this Policy regarding the information collected about you. This Policy applies to people who use the Apps and people who contact us by email. This includes support emails automatically generated (pre-filled) by the Apps and manually sent by you.

Information de Afûk collects and uses when you contact us

When de Afûk receives support requests (e.g. complaints or suggestions) by email, we file any relevant document and may retain details of the sender, including some or all of these details:

Name

Email

And, in the case of an email generated / pre-filled by an App:

IP address

Unique device identifier

Device model and OS version

Advertising ID

Details about the current settings of the app as well your gaming stats

Technical logs retrieved from the device

De Afûk shall retain information in relation to a support request in a secure environment and access to it will be restricted on a ‘need to know’ basis. Exceptionally, this information might be used after the support request by de Afûk in order to give you information about the game (for example, to invite you to be a beta tester of a new feature). You can explicitly refuse to be contacted at any time by sending us an email (see Contact Us). If necessary, some emails may be shared with partners, for the only purpose of troubleshooting. For example, to investigate the source a fraudulent advert with the help of an ad network. Information collected by third parties when you use the Apps

Advertising

The Apps may use external services provided by advertising partners (ad networks) to display in-app advertisements. These partners can serve targeted third party advertisements (interest-based ads) or other content. They may attach the information gathered from your device (including your advertising identifier) to info gathered from other apps, websites, or via other services, and transfer the info to another provider. You can opt out of interest-based advertising through your device settings. Your iOS mobile device may provide a “Limit Ad Tracking” setting. On Android devices, your settings may allow you to “Opt out of Interest-Based Ads.”

Analytics

The Apps may use third party analytics services (Google Analytics, Firebase Analytics and Fabric Answers) which collect application usage information. This information is anonymized, in that it does not contain personal information like your name or email address or unique device identifier. You can opt-out of Firebase Analytics through applicable device settings, such as the device advertising settings for mobile apps.

Crash reporting

An App may use a third-party service (Crashlytics) to collect reports of crashes and other technical issues. This crash reporting service automatically collects certain information that does not personally identify the user of the App. This information includes, but is not limited to, device state information, unique device identifiers, device hardware and OS information, and information relating to how our application functions.

How de Afûk uses information collected from you when you use the Apps

The uses for which we collect and store your information (as described previously, directly, or through third party services) include:

– to operate and improve our Apps, and improve user experience

– to provide technical support and respond to player inquiries

– to deliver advertising within the Apps which is more relevant to you

Links to third party websites and third party adverts

De Afûk is not responsible for the privacy policies and practices of other sites even if you access them using links or advertisements from the Apps.

Accessing and Updating Your Information Held by de Afûk

You have the right to request a copy of the personal data that de Afûk holds about you and, where necessary, to rectify, block or erase any such personal data which is incorrect or incomplete. You can exercise this right free of charge, once per year, by sending a signed written request to de Afûk. Note that if you have never sent us any support email, we probably don’t have any personal information about you.

Contact us

If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an e-mail to ynfo@afuk.nl.

Privacybelied

De Afûk respektearret de privacy fan alle brûkers fan de side en sil derfoar soargje dat jo persoanlike ynformaasje fertroulik behannele wurdt. Wy brûke jo persoanlike gegevens om de bestelling sa goed mooglik ferrinne te litten. Wy sille dy gegevens net sûnder jo tastimming brûke foar oare doelen of oan tredden trochjaan. De adressebestannen wurde allinne foar eigen gebrûk bewarre sadat jo by jo folgjende bestelling net alle gegevens opnij hoege yn te fieren. Op jo fersyk sil jo adres út ús bestân ferwidere wurde.

De Afûk-winkel yn Ljouwert

Yn de Fryske boek- en taalwinkel yn Ljouwert, op de Bûterhoeke nûmer 3 (by de Aldehou), fine jo in grut oanbod fan Fryske boeken, cd’s, kaarten, sûvenirs, ensfh. De winkel is iepen fan moandei oant en mei freed fan 9.30 oant 17.30 oere en op sneon fan 10.30 oere oant 17.00 oere. Jo kinne deun by ús winkel parkeare yn parkeargaraazje Oldehove.